Returns & Refund Policy
Last updated: August 28, 2024
Thank you for shopping at Procosmeticsuk.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Procosmeticsuk Ltd, 21 Willow Road, London, W5 4PD.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Procosmeticsuk, accessible from https://procosmeticsuk.co.uk
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: info@procosmeticsuk.co.uk
By visiting this page on our website: https://procosmeticsuk.co.uk/contact/
By phone number: 07766625880
Once the Goods have arrived, We will proceed inspection of the Goods. Once we are satisfied and the goods are either defective or in resalable condition, We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
- The Goods are sealed and unused
- The Goods are in resalable state
- The Goods are defective (subject to our inspection)
The following Goods cannot be returned:
- The supply of Goods which have not been correctly administered or used.
- The supply of Goods made to Your specifications or clearly personalised.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Please Note: We will not provide refund for the product claimed as defective due to incorrect use.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.
Amount paid for postage is Non Refundable.
Returning Goods
We will provide You with the return label. This will be sent to You via email and will be free, subject to the reasoning for return.
You should send the Goods at the following address:
72 Leighton Road,
London,
W13 9DS
We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@procosmeticsuk.co.uk
By visiting this page on our website: https://procosmeticsuk.co.uk/contact/
By phone number: 07766625880