Privacy Policy

Updated Date: 21 July 2025
Website: https://procosmeticsuk.co.uk

1. Who We Are

Procosmeticsuk Ltd (“we”, “us”, “our”) is a company registered in England and Wales.

  • Registered Address: 21 Willow Road, London, W5 4PD
  • Operational Address: 72 Leighton Road, London, W13 9DS
  • Contact Email: info@procosmeticsuk.co.uk
  • Phone: 07766625880

2. What Personal Data We Collect

We collect and process the following personal data when you interact with our website:

  • Full Name
  • Email Address
  • Shipping & Billing Address
  • Payment Information
  • IP Address
  • Cookies and Usage Data

3. How We Collect Your Data

We collect your data through the following means:

  • When you place an order at checkout
  • When you subscribe to our newsletter
  • When you contact us via our forms
  • Through tracking technologies like cookies, Google Analytics, and Facebook Pixel

4. Why We Collect Your Data

We use your information to:

  • Fulfil and manage your orders
  • Process payments securely
  • Send order confirmations and shipping updates
  • Send marketing emails (only if you’ve opted in)
  • Improve our website and services via analytics
  • Comply with legal obligations

5. Third Parties We Share Data With

We only share data where necessary for our operations:

  • Payment Processors: Stripe, PayPal
  • Shipping Provider: Royal Mail (via Click and Drop)
  • Marketing & Communication: Brevo (formerly Sendinblue)
  • Analytics & Advertising: Google Analytics, Facebook Pixel

Each of these providers has their own privacy policy and adheres to applicable data protection laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Provide essential website functionality
  • Analyse site usage and performance
  • Track marketing effectiveness

You may manage or disable cookies through your browser settings. For more details, refer to our Cookie Policy (if available).

Under the UK GDPR, our lawful bases for processing your data are:

  • Contractual necessity – to fulfil your orders
  • Legitimate interests – to improve our services and prevent fraud
  • Consent – for marketing communications (only if you’ve opted in)
  • Legal obligation – for tax and accounting purposes

8. Your Data Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing
  • Withdraw your consent at any time (e.g., unsubscribe from emails)
  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact us at info@procosmeticsuk.co.uk.

9. Data Retention

We retain your personal data only for as long as necessary:

  • Order data is retained for a minimum of 6 years for accounting purposes
  • Marketing data is retained until you unsubscribe or withdraw consent
  • Analytics data is anonymised where possible and retained according to platform-specific policies

10. Children’s Privacy

Our website is not targeted at children under the age of 18. We do not knowingly collect data from minors. If a purchase is made by someone under 18, we are not liable, as we do not market to this audience.

11. How to Contact Us

If you have any questions about this policy or your personal data, you can contact us:
Email: info@procosmeticsuk.co.uk
Phone: 07766625880
Post: 72 Leighton Road, London, W13 9DS